ClearPath Home Support
Help with sign-in, household access, data controls, app problems and privacy requests.
Business correspondence address: 27 Saint Marys Avenue,
Cathedral Road,
Cork,
T23 D2VF
Before contacting support
- Include the email address used for the ClearPath Home account.
- Describe what happened, what you expected and the device/browser used.
- Include the approximate date and time of the problem.
- Do not send passwords, verification codes, API keys, full family exports or unnecessary medical information.
Account and access help
For password problems, use the app’s password-reset option and check Junk or Spam. For household-access problems, explain whether you are the household owner or an invited adult member. Support may ask for reasonable information to verify account ownership.
Privacy and data requests
Access, correction, deletion, restriction, objection, portability and consent-withdrawal requests can be sent to the support email. Clearly state the request and the account email. Identity verification may be required.
Security reports
Report suspected vulnerabilities privately to roy@clearpathsolutions.ie. Do not test by accessing another household or collecting another person’s information.
Emergency limitation
ClearPath Home is not an emergency, medical, safeguarding or crisis-response service. Contact the appropriate emergency or professional service where urgent help is needed.